You have to love being a customer in the US.
You aren't always treated like royalty, but most smart companies would rather keep you than lose you.
I just had our current cable TV and Internet provider (Time Warner Cable) lower our monthly bill by $20 without lowering any levels of service.
It just took a quick call to customer service to ask if they could offer us anything to entice to keep from switching to their competition, Verizon.
"No problem, I can help you with that!"
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